IEIC Special Coverage | Nic Barnes

Bank of America, Managing Director Global Head of Data Center Strategy & Operations

There has been a significant shift to online and mobile banking, while many of our financial centers have remained open across the country many of our customers have chosen to make use of our digital platforms during the pandemic. Early on we had the same number of online users in a single day as we normally see in a month. Mobile check deposits are up significantly and about 2M new users have used our digital assistant, Erica.

 The new services that we have deployed have been specifically to help our customers during these difficult times, we were one of the few banks to support the PPP on the day of launch and we have extended our digital platforms to make access to financial support easier for those customers who need it. While our systems have coped with the new peak volumes, we have increased our capacities to cope with future volume increases.